FAQ

Ordering & Shipping

Have we missed a question you might have? 

Reach out to us on Instagram @catoriclothing or via email our contact form by clicking here

We accept Visa, Mastercard, AMEX, Apple Pay, Google Pay, Discover, Shop Pay, AfterPay and Sezzle.

Want to know more about Sezzle? Learn how Sezzle works when purchasing anime clothes and streetwear here - How Sezzle Works

USA - $5 Flat Rate
International - $13 - $15

We ship WorldWide with USPS, DHL and Asendia! If you have an address, we'll ship there - regardless of where you are in the world!

We ship all our orders excluding watches from Los Angeles

Manufacturing takes 3 - 7 days as all orders are handmade.

Shipping varies between 1 -5 days to the USA and
14 - 20 days Internationally. For more information visit our shipping policy and information page

All our packages include shipping and are either sent via USPS or DHL Global Mail. Visit our tracking page tracking page and enter your order number and email or tracking number.

Please visit our washing guide

Returns and exchanges

We'll issue you a full refund, replacement or store credit! Get in touch with us via our contact us page

We don't offer refunds or exchanges in almost all cases unless you have received an incorrect or damaged item.

Read our full refund policy

Don't Worry!

Please contact us ASAP via our contact page (Before 2am PDT) with the mistake you've made. All orders are processed at 2:00am PDT and cannot be cancelled once that time has passed.

Shipping/Address errors can be changed up until the point of shipping however size and product changes are unable to made after 2am PDT.

If you've elected to purchase Shipping Protection with your order, your order will be covered if it's stolen, lost in transit or damaged. Terms and Conditions as well as more information can be found here - How Catori Shipping Protection Works

Need to file a claim? Get in touch with us Contact Us Here